Dr. Raymond Gailitis, MD, FACS talks to Haute MD about what his office has in store for LASIK patients, including procedure prep and new technology.
- What is your approach to customer satisfaction?
Personally, I am very honest and up front with all my patients. Regarding my staff, I try to hire them from a customer service sector and then teach them the medical side of the business. It is much harder the other way around.
- What characteristics separate a great doctor from a good one?
Passion. You really have to love what you’re doing—and it shows.
- How do you keep abreast of the latest advances and techniques in LASIK/ophthalmologic medicine?
Reading, meetings and discussions with colleagues on an ongoing basis.
- How should patients prepare for a LASIK procedure?
I think we do a great job with the instructions. We just retooled our web site to include not only detailed instructions but also what to expect during the procedure i.e. the sights, the sounds, the smells, etc.
- What new projects are you working on?
We are updating our entire LASIK technology within the next several weeks. We will be installing the Wavelight Refractive Suite. The state-of-the-art doesn’t get any better than this! I am also getting ready to start a new FDA study on collagen cross-linking for keratoconus.
- Tell us about your favorite hobby.
I love all sports. Our family just got back from skiing in Whistler-Backcomb in Canada. I stay active in martial arts. I have a Black Belt in Tae Kwon Do.
Dr. Raymond Gailitis is a fellowship trained refractive and Corneal Transplant Surgeon who specializes in laser vision correction. He is co-founder of The Center For LASIK, which is dedicated to state-of-the-art vision correction surgery. He has been qualified and listed with Trusted LASIK Surgeons, an online LASIK directory that screens surgeons based on experience, premier patient care and professional credentials. He is also certified by the prestigious Council for Refractive Surgery Quality Assurance, a non-profit consumer advocate group that monitors, evaluates and verifies physician quality and outcomes. Read more about him here.